|
Conditions of travel
General:
Featured accommodation includes completely furbished units only. Total
available sleeping places are featured in respective accommodation descriptions
and price lists. Prices quoted are for accommodation units per day, without
regard to actual number of guests or children. Total number of cited persons
or beds may not be exceeded (exception being small children sharing beds
with parents). Price quoted for a room refers to price of bed per day.
Quoted price includes: rent of accommodation facility,
bed linen, kitchen or kitchenette equipped with basic kitchen utensils,
electricity, water, gas and final cleaning. Prices relate to accommodation
for the duration of at least seven (7) days. The day of your arrival and
departure during shoulder season is determined by you, while transfers
during high season (July and August) are strictly limited to Saturdays,
with the exception being transit regions.
Cited distances are estimates of distance in a straight
line and serve for the purpose of location description only. Keys are presented
by the landlord on respective premises. Time of arrival is arbitrary. In
practice, prior guests vacate facilities during morning hours so that the
facility may be cleaned and prepared for occupation by the next guest.
Inquiry: Upon
receipt of your Inquiry form
(separate forms for varying accommodation options are required) you shall
receive an invoice for the requested facility or first available most attractive
facility. If you accept the offered arrangement, the requested facility
is reserved and withdrawn from circulation for the duration of the agreed
period enabling you to pay the requested holding fee. The holding fee is
based on a maximum of three (3) days of accommodation and is based upon
our responsibilities towards the landlord. Once payment is received we
shall forward you a reservation of accommodation voucher. Up until such
time we shall accept no responsibility whatsoever. Remaining fees shall
be paid in Croatian currency (Kuna) at the mean exchange rate dictated
by the Croatian National Bank upon your arrival at our tourist agencies
or directly to the landlord in regions where such agencies do not exist.
Immediate payment of the entire amount enables you to save up to 8 to 9%
on accommodation costs which would otherwise be contributed to exchange
rate disparities and fees.
Please refer to specific houses in Inquiry forms only
if you wish confirmation of availability and an offer for selected houses
without alternatives. You will receive a far greater choice of houses if
you only specify the desired holiday location. Should you select your holiday
location option as “all the same”, you will receive an offer of available
accommodation from our entire listing. You can then select a house from
those listed that best suites your requirements.
Once you receive an offer for a house of your choice within
the period of your choice, please do not send new Inquiry forms. Should
you receive an offer of alternative accommodation, please chose only from
accommodation offered. Compare prices based on price lists of individual
houses. Otherwise, we will be required to bill reservation fees of 25,00
EUR for every additional Inquiry form.
Adjustments: any changes
regarding travel information (date of travel, number of persons traveling,
amount owing, additional services…) will require issuance of new travel
documentation. With the exception of outstanding amounts (for lump sum
payment of outstanding amount within specified time frame), all alterations
will ensue a charge to the amount of 25.00 EUR.
Cancellation fees:
Reservations may be canceled at any time. In such cases a flat fee of
50 EUR will be charged per order in due of accrued expenses (processing,
telephone, remittance...) and additionally:
up to 60 days prior to travel - amount to the value of
three day board
60 - 30 days prior to travel - amount to the value of
four day board
30 - 15 days prior to travel - amount to the value of
five day board
15 - 0 days prior to travel - amount in total.
Cancellation date is the date of receipt of your written
confirmation. All amounts paid in excess of aforementioned cancellation
fees will be immediately remitted to your cited transfer account. Should
you decide not to realize prior arranged reservation for whatever reason
without timely prior notice, decline accommodation reserved or alternative
offered, all paid amounts will be withheld in full. Consequently we suggest
that you insure yourself against cancellation fees.
Insurance against cancellation
fees: Compensation of contractual cancellation fees in the case
of travel cancellation prior to commencement of service as derived from
conditions insured.
Voluntary levy: with the exception of point a)
of conditions insured, voluntary levy is charged to the amount of a flat
processing expense (50 EUR).
Insured persons: insurance claims can be made
by:
-
person insured
-
next of kin (close relatives, spouse) of person insured
Conditions insured include:
-
a) severe accident, unexpected serious illness or death
-
b) pregnancy, in case that risk of travel is great
-
c) damage accrued to property of insured party resulting
from fire, accident due to natural forces, or criminal act by third party
-
d) receipt of notice by employer, or commencement of work
following unemployment
Premium: insurance premium comprises 2.5% of total
travel expenditure
Obligations of insured party at commencement of conditions
of insurance: insured party is obligated to,
-
cancel travel immediately after commencement of insured condition
in order to reduce cancellation expenses to a minimum.
-
prove severe accident, unexpected serious illness or pregnancy
with a medical certificate, or in case of death with a death certificate.
-
forward notice of discharge in case of cessation of employment
instigated by employer, and consent for travel cancellation by employment
office in case of commencement of employment.
Responsibility: We, that
is
dm-media and Numero
Uno, Blu Istria and Sv.Marija
travel agencies are responsible for the conscientious arrangement of accommodation
to the best of our knowledge as detailed in accommodation particulars,
as well as for the careful selection and supervision of facility landlords.
Although we cannot accept responsibility for irresponsible behavior of
third parties, we will do our utmost to protect the interests of our guests.
Business hours: our
agencies our open daily between the hours of 8 a.m. to 10 p.m. or until
the last of expected guests arrives. In the event that your arrival is
significantly delayed, you are requested to notify us of the delay by telephone. |
News
